Refund policy

Refund & Return Policy

1. Return Period

We have a 14-day return policy.
You may request a return within 14 days after receiving your order.

2. Return Conditions

To be eligible for a return:

• Item must be unused, unworn, in original condition

• With all original tags and packaging

• You must provide proof of purchase / order confirmation

3. How to Return

To start a return, please contact us first:
📩 Email: 1296768612@qq.com

We will review your request and send you:

• Return approval

• Return shipping address

• Return instructions

Items sent back without prior approval will NOT be accepted.

4. Damages & Wrong Items

Please inspect your package immediately upon delivery.
If you receive:

• Damaged items

• Defective crystals

• Wrong items
Contact us at once:
📩 1296768612@qq.com
We will resolve the issue for you.

5. Non-Returnable Items

Custom & handmade personalized crystal pieces are NOT returnable.
Due to their unique, one-of-a-kind nature.

If you have any questions about your item, feel free to contact us:
📩 1296768612@qq.com